Somerset West Lake Hanoi

It was good service for the front counter girls.Helpful & understanding.Well done!The Japanese food at level 1 is good & cheap.We almost have every meal there.Will recommend friends & relatives to this hotel .

We loved out stay here, modern, clean and good location. Reception and securit staff were excellent giving great local advice and friendly welcomes.

Happy!

We stayed in a 2 bedroom suite. The smell of mold was very strong. Although some mold is to be expected in a humid country where the A/C is turned off as soon as you leave, this was particularly bad. After a few minutes, we asked to switch rooms. They graciously accommodated us, but the smell in the second room was also bad. After sitting in the room for about 15 minutes, we decided our was more important than our money. We checked out without refund and went to another hotel.

We were only at the hotel from 8pm until 5:30am. But the staff was friendly and the apartment was clean.

Simple hotel

Great and friendly service staff. Communicate well in English

Excellent place to stay when you're in Hanoi for a little longer, It's a hotel with serviced apartments. Clean, excellent service, spacious rooms and quiet once you're part the front door! The area has little special to offer, but you're on west lake which is one of the few parts of Hanoi where there's fresh air - a big plus.