Excellent value for money, very friendly staff who go out of their way to help you, rooms excellent and clean, such a pleasant stay, thankyou to all staff at this hotel.
CherylBaxter, Romantikurlaub (2 Nächte), 3. März. 2020
Geeat staff, very helpful. Even upgraded my room.
Reise (1 Nacht), 2. Feb.. 2020
Couldn't be bettered
I stayed for one night on three occasions over 2 weeks. Excellent facilities in hotel and room. Hekped with all my onward travel arrangements. Extensive and delicious breakfast. What sets this hotel apart is the wonderful staff. From the moment you step through the door until you leave the service is amazing. Eg accompanied me all the way to my coach on the night train and on my final day diverted my taxi to the airport back to the hotel as i had left my daypack behind and hadnt even realized. Forever grateful. The management should be very proud of all of them. I would definitely stay here again
Susan M, Reise (1 Nacht), 2. Feb.. 2020
Lovely staff so helpful great location
We booked this hotel mainly for the glowing reviews of staff by others and we wasn’t disappointed staff lovely people so helpful Jasmine / Lucas / Jake / Daniel / Kent to name a few lovely welcome on arrival with drinks and fruits breakfast great selection we booked with Jasmine airport pickup and drop off already waiting for us and on time drop off very close to all the main areas around the old quarter 2 minute walk to lake and 5 mins to busy restaurant area but still very quiet while sleeping I can’t give these guys at the hotel enough praise one of the most welcoming hotels we have ever stayed in down to the smallest of touches even remembering our names when we walk through the lobby well done hope to see you all again soon carl and Dianne 👏👏
Carl m, Reise (2 Nächte), 16. Dez.. 2019
We stayed here in November 2019. This is our fifth hotel in Hanoi. The location is great, so close to the lake and central to everything. Your right downtown. There is a small grocery store around the corner and a cafe across the street (we got coffee here). The rooms were okay, the bed was quite hard, but they give you plenty of pillows. The bathroom had hot water and decent towels. The big window in our room was fabulous, you could see right down to the street. The breakfast wasn’t great unless you order from the menu; they offer pho bowls and eggs, get those and skip the hot bar. Also, we didn’t enjoy the coffee, it has a instant flavor to it. For the money, this hotel was pleasing with some interesting quirks.
Familienurlaub (2 Nächte), 14. Nov.. 2019
Located near various attractions and great food. Near the lake where there were much activities and crowd. It’s lively. Also, walking distance to old quarters where eating and drinking is so convenient especially late night.
Reise (5 Nächte), 18. Okt.. 2019
Central location near to eatery, shops and attraction. Friendly staffs that always serve me with smile and treat me like their friends. They always prompt to answer my queries and gave good recommendation on local food. Will definitely stay here again if I visit Hanoi in future.
Reise (4 Nächte), 9. Sep.. 2019
Great hotel with 5-star staff
This hotel should be praise by its service and the quality of its staff. They went above and beyond to help us with anything we would need to have a comfortable stay.
We stayed one night and later repeated because of the great service and comfortable facilities. It is also conveniently located and it was easy to walk close by.
The staff was super helpful booking us taxis from and to the airport and even helping us sending a package from the post office (really, who does that?).
Breakfast was delicious and made to order besides a large buffet.
Miguel, Romantikurlaub (1 Nacht), 19. Juli. 2019
Very kind staff. Somewhat smaller hotel. Great location.
Familienurlaub (2 Nächte), 18. Juli. 2019
Great Hotel For Your Stay!!!
Our stay was very short but the customer service was phenomenal. The transportation/tour booking went very smoothly. The room met our expectations of comfort and the breakfast offered a variety of dishes that were delicious. We had laundry done and needed it back before leaving the following day, they had it returned to us by the end of the night. I would highly recommend Emerald Waters Hotel Trendy to anyone staying in Hanoi. Very close to many of Hanoi's attractions.
Felicia, Romantikurlaub (1 Nacht), 8. Juli. 2019