Riad Al Jana

Wir hatten ein kleines, aber feines Zimmer und haben nur eine Nacht gebucht. Das Riad liegt mitten in der Stadt und gleich bei den Souks und ca. 10 Minuten vom Platz Djemna el Fna entfernt. Wir sind spät angekommen und haben deshalb im Voraus ein Abendessen im Riad gebucht, was uns auch bestätigt wurde. Bei Ankunft wurde uns jedoch gesagt, dass dies nicht möglich sei. Das war natürlich sehr ärgerlich.

We had a great stay at this riad. It was in the medina near some really nice restaurants; everything was clean; the room was cosy; and the staff were incredibly friendly and helpful with all of our requests. The only thing I would say is that our room didn't have enough space to open our luggage comfortably without tripping over it, and the breakfast was meager in comparison to other riads we stayed at in Morocco. Other than that - a great place to stay! Would definitely stay here again.

great stay

Getting to the Riad after 11pm was terrifying. Not being used to all the scooters and of course being the end of Eid and everyone was in the streets, we almost told our driver to take us back to the airport. However, what a wonderful surprise once the door was opened. Beautiful inside with a lovely roof terrace. Staff were amazing, especially the Manager, who was extremely helpful and had our breakfast ready early on our departure so that we would be on time to catch our train. Nothing was too much trouble for him. Thank you for a great stay.

I really enjoyed this riad. I ended up here because the other riad I booked, canceled my paid reservation without an explanation. After speaking with hotels.com, they booked Riad Al Jana for me. I'm so glad they did because this was a better place to stay. The staff was friendly and the hotel was nice, quiet, and clean. This was my first time to marrakesh. Before visiting this city, make sure you have WiFi on your phone because you will get lost. I would also book everything before arriving. Learn about the dirham (Morocco money). Once you get here, people are always trying to figure out how to get money from you.

Had a great stay here - such a quaint riad in the middle of the Medina. The room was clean, a good size and exactly what we needed and the staff were charming and helpful. Breakfast was basic with bread, juice and then something extra that was different each day. It's also quite difficult to find being surrounded by small souks and we got lost a few times! But we had an amazing stay, would definitely recommend.

It is extremely value for money in the the Médina and the service from the counter guy (sorry, I don’t know his name) is good.

The staff was so helpful and friendly. I would stay there again.

Great hotel. Clean. Helpful staff. Fascinating location. Definitely recommend.

Made to feel welcome right away with the refreshing mint tea, water and biscuits while checking in. We chose the option of paying the Riad on arrival during the booking process, this option is okay, but be advised that the Riad doesn't accept payment by card as they are not in possession of a card machine. I ended up visiting a cash point a few times to pay by cash. The rooms are comfortable with air con in the bedroom. There seems to have been some confusion with the room description from Hotels.com as our room was to have a spa bath and two bathrooms, but it didn't. I was informed by the staff that none of the rooms have a bath, or two bathrooms. The Riad is well located for most of the sites, some of which are within a 10 to 15 minute walk. The staff were always polite and willing to help. The breakfast is bread, jam, cheese and something different griddled each day, with coffee, tea and fresh orange. My wife suffers a bit from eating bread and the staff swapped her bread for a great big bowl of fruit each day. I'd recommend using their taxi service from the airport as the cost is fairer than hailing a taxi and you'll be met at the drop of by someone from the Riad to walk you the short distance through the covered shopping area.