Four Seasons Hotel Hangzhou at West Lake

Food and service are tip top. Concierge staff are super friendly and helpful, high English standard. The best hotel I ever stayed in Asia.

Excellent location, right next to the lake, quite . Beautifully maintained. Recommend! The only reservation: traffic can be very congestion especially during holidays. Hard to gat taxi.

Very attentive staff. Wonderful property. But breakfast can be further improved

My family and I had a most wonderful experience at the Four Seasons Hangzhou 2 weeks back. The hotel grounds and rooms were beautiful - great effort in retaining traditional oriental architecture but with modern conveniences. Our experience was also greatly enhanced by the 6-star service which the Four Seasons Hangzhou staff provided, from the manager to the reception and concierge staff, the executive chefs and the restaurant staff! They were all incredibly warm, helpful and knowledgeable and never failed to amaze me by being able to anticipate my every need and going out of their way to assist me, always with a smile!. Overall, this was one of my best hotel stays in my many years of hotel stays around the world.

Great service throughout hotel. Full of nice surprises every day during my stay. Highly recommend this hotel at the best location on the West Lake.

Again, I am a happy customer of four seasons. The hotel meets all my expectation. The staffs behind the concierge desk are super helpful. For example, when they knew we were planning to take a bike ride the next morning, they got the bikes ready before 5:30am. The cleaning lady took care all the detail. When she found that we were washing our own clothes, she asked to bring in the bars for hanging them herself. Just feel that we were taken care of so well. BTW, try that boating + breakfast private tour in the morning. It is such a wonderful experience

It was a really good stay. The WL Bistro, we discovered ants while we were eating breakfast. The food was fantastic, though.

Beautiful hotel next to the west lake!

You may have room service knocking on your door very early in the morning for an order you did not place even when you have the do not disturb light on. Also, do not use the taxi driver that the hotel works with. He will overcharge you. However, lobby staff Penny was very helpful and informative.

Quite possibly the best hotel experience I have ever had. Design, ambience, feel and finish quality were superb., but the real gem was the staff. Everywhere we went we were greeted warmly by name and the attention to detail and ensuring our every need was met was faultless. Pricey, but you get what you pay for.