InterContinental Kyiv

The hotel services were great, very good location, everything was perfect.

First, the positive: This hotel was in a fantastic location for some of the major tourist sites, and the rooftop bar has good views. The gym was also fine (although down a bit of a rabbit warren!), and our room was comfortable with very quiet, non-aggressive air-conditioning. They also provided a nice birthday cake & bottle of prosecco. Sadly, the service in the hotel was so consistently bad that it marred the entire experience. 1) They failed to send our pre-booked and confirmed car to pick us up from the airport for our 2.15am landing (we ended up waiting 45 minutes in arrivals, having to phone them twice because they failed to call back with an update), meaning we eventually got to the hotel at 4am, despite it being only 15 minutes away! To make it worse, they hadn't even pre-arranged to remove the charge from our bill, so checkout took 15 minutes while they worked through it - really very annoying. 2) We made an advance dinner reservation made for a birthday celebration, which we re-confirmed with the concierge. And yet, when we arrived in the torrential rain at the restaurant, they had no record of it. We got really lucky that there was a no-show, or our evening would have been ruined. 3) No shower gel was replaced in our room, so we called to ask for more. We returned to our room to find a huge bag filled with more mini toiletries than anyone could use, but no shower gel! This is an expensive, 5* hotel and we expected significantly more - very disappointing.

The Intercontinental Hotel, Kiev, is luxurious and very well located (next door to stunningly beautiful St. Michael's, about two blocks to Independence Square). Our room was well equipped and well maintained. We enjoyed drinks and snacks in both the lobby bar and the rooftop bar (stunning views). We also enjoyed the pool and spa and I had an expert massage. The concierge helped us obtain opera tickets and taxis. All staff members spoke English very well. The breakfasts were outstanding!

I am a loyal customer of Intercontinental hotels, and until my final day of a recent stay in Kiev, everything was up to the normal, high standards. On my final night I ordered room service and very clearly informed them of a food allergy (a condiment), and I repeated it to make sure they understood. When the dinner arrived, I saw that they had ignored my advice about the condiment entirely. I was shocked that they could be so complacent about something that could have landed me in hospital (or worse). Eventually the meal was replaced, and they offered me a free dessert, but this episode left me really disappointed with IHC.

no hassle suit cleaning/pressing. Room service food was surprisingly good. The air conditioner broke during our stay