Embassy Suites by Hilton Hot Springs Hotel & Spa

For an ES it was just ok. The drain in the sink took several minutes to empty. The shower drain wasn’t much better. There was a bathing suit left over the shower from the previous guest. Additionally the sheets were not soft and had actual “pill balls”. Not exactly was I expect from a luxury hotel.

Room was not cleaned very well, the electrical outlets by the bed only worked on the bottom, so we had to unplug the lamp in order to charge our phones, the closet door come completely off the track and fell on my husband, he had to try and fix it the best he could, we literally had turn the a.c. to 61 before it would even begin to try and cool the room off, but the worst part was the first night we were there and getting ready for bed, we always always check the bedding and pillows, and the pillows had stains all over them and 1 pillow in particular had someone's dried blood on it!!! This was our anniversary trip and we were not happy with this Embassy in the least, hopefully the one in grapevine on Tuesday will be much better!

As always front desk staff was courteous and helpful. Room was clean but shower tub drain was clogged and we had to ask twice to have someone work on it. Shuttle service was the bad part, they had us waiting after the call for more than 45 min after which we decide to take a taxi back to the hotel.

Great hotel! Great service!

As myself and my sister are both handicapped, we had to park across the 5 lane street. Security is not very effective here. There was a SUV parked in a 15 minute parking area for the 3 days we stayed there.Other vehicles were parked in non-parking areas all up and down the driveways. They should have been instructed to move or have it towed.