Holiday Inn Express Hotel & Suites Texarkana East

Nice place to stay. Breakfast was so so.

I was greeted by a huge dead roach under the door and the room smelt like urine. Immediately asked for another room and on my 3rd night the towels weren't replaced nor was the trash emptied. Cleanliness was POOR! I was impressed with the service, especially the morning kitchen crew. Very professional and friendly!

Arrived at the hotel and found no one at the counter. Which is understandable, they have other matters to tend with as well. The receptionist arrived and couldn't find our reservation at first. She eventually found it. We went to our room . Upon entering it smelled musty, almost like a wet dog smell. Thought ok, spray some Lysol it could be dealt with. Went to use the restroom and discovered there was a plumbing issue. Toilet, when flushed, spit water all over the floor and wouldn't fill back up. Talked to the hotel staff and they gave us another room. Which was good, until I couldn't get the TV to work. Which they did come up and fix later. The bed was extremely hard and uncomfortable. The breakfast let's see. Pancake machine was broken. Although there was a pot for oatmeal no oatmeal was ever put in it. Don't get me started on the bagels. I tried to bite into one and decided my dental insurance wasn't good enough to chance another bite.

Stayed in room 102. Door looked like it had been pryed open in past and possibly more damage to door. You could see light through the door from inside looking out. The door did lock but it needs replaced. First complaint I’ve made on holiday inn express. Other than that our stay was nice.

Great deal, great price, great staff.