6/10 – Gut
17. Feb. 2025
Nice hotel, poor service
*Fridge not chilling, flashing light when door opened - when I called reception I was told 'Oh, there is nothing I can do about that and maintenance have gone home now' (no apology given)
*Bedroom cold and no warm air coming from air con (I didn't call reception due to knowing maintenance were not available)
*Missing top to built-in shampoo in shower (see pic below) so couldn't be used
*Housekeeping knocking but then immediately entering our room, as my wife came out the shower. My wife was mortified. Housekeeping had not been made aware that we had pre-booked (and paid for) a late check out
*Key card not working in lift on Saturday, had to queue at reception for 15mins. No apology given. 2nd card didn't work either, no apology given again. Receptionist just said 'the keycards have been playing up all day'
*Labelling/signage poor at breakfast, ie condiments and juice on bar but no signage to tell anyone, milk urns not labelled
*On the positive side, our bed was comfortable, the breakfast quality excellent and the room was very clean (as was the whole hotel)
Steve
Steve, Aufenthalt von 1 Nacht
Von Hotels.com geprüfte Gästebewertung
