Four Points by Sheraton Victoria Gateway - Victoria

Service was great. Rooms were clean and well kept. If you want to be picky the pillows were a bit too soft. Enjoyed the stay

The bed was comfy & the room was fine. This Four Points is OLD & dated. The pool area is not clean enough & the hot tub is not warm enough. Weirdly the pool area & restaurant close at 10 - too early. The whole hotel is scented with a flowery spray smell - if you have asthma or scent sensitivity you will not like this. Oh, and this hotel is in the middle of nowhere -by Costco - it is in Langford not Victoria

had a great stay with them the staff was exceptional from their friendly greetings everytime they saw you to letting you know what where and how great job to the staff from Devon and everyone else

This was our first visit to Vancouver I. and Victoria, and we liked the reasonable cost and the somewhat out-of-the-way location, 15 minutes outside of Victoria proper. The city and Butchardt Gardens were our main interests, and the hotel was handy for both.

Hotel was great. We booked through hotels.com and got a call around noon on the day of our arrival telling us the room we had booked for 5 with 2 queens and a pull out sofa bed was not available and would we settle for a room with 2 queens. I said no because I had specifically chosen this hotel and room because of the beds and photos on hotels.com and because it let me book one room for 5. it even advertised it that way. I was told the hotel didn't have a room like that at all and that I couldn't have a rollaway because the room wasn't big enough. We were all in a ferry line at that point and so I said yes. Hotels.com called back and said the hotel could still give us our suite but it only had 2 queen beds and that was what we booked. When we arrived at the hotel they were very accommodating and did provide us with a rollaway free of charge and the room was plentybig enough.