Best Western Plus Victor Inn & Suites

Joyce has some physical limitations. The bed was so high it was a struggle for her to get into. We did find out later that they have rooms for the handicapped. Denise, who worked in the dinning area, was friendly, helpful, and a real joy.

It did seem like the quality of the breakfast went down a little bit.

The sofa bed was outdated with alot of springs very uncomfortable

Last year when I stayed there my last day the pool lock broke. The desk clerk refused to call maintenance when I asked. Hours later I was standing there when the desk clerk lied and told another employee she never called because she was never told the lock was broke. She looked at me as she lied. This year I was told by the restaurant I ordered food from that they had left my food with the same hotel clerk an hour earlier. As I had seen her not do her job before and the food I ordered was now inedible, I was very rude to her. When I asked to speak to the GM she refused. I left. Then I came back and apologized. When I apologized she responded that I was lucky she didn't kick my @#$. IN FRONT OF MY CHILD. This caused me to call corporate. Who basically told me the GM is supposed to call within 5 days of a complaint but some do and some don't. So no resolution. I am just glad I still have my live as the action took place texts from both years while I was dealing with her. Then, to add insult to injury, when I went to shower later the bathroom had bugs. As I couldn't deal with her and she refused to allow me to talk to the GM I could not have them dealt with. There is never a time that you can say what she did, and NEVER in front of a child. To ignore this proves they care very little about guests and next year I will find a hotel there that does.

great place to stay.love the breakfast and fitness center