Sleep Inn & Suites Midland West

Awesome

Very accommodating

Reise (1 Nacht), 25. Mai. 2021

Authentische Hotels.com-Gästebewertung

Nice Hotel- Rude Staff. Plenty of other Hotels

We prepaid for the room on your site. When we arrived at 2:30 the front desk stated we could not check in until 3:00. I asked if they had a room available. The desk clerk said yes but I would have to wait for the shift change person. Also, she couldn’t check us in due to “maybe because we booked with a third party “. That would be you- Hotels.com. Another person in my party could not check in until 4:00. She first arrived at 1:30. They told her they were short handed and didn’t have enough staff to clean. Several different staff desk members need training in friendly customer service.

Rena, Familienurlaub (1 Nacht), 15. Mai. 2021

Authentische Hotels.com-Gästebewertung

Good value -- at least on weekends. I was very happy with the room, which included a jacuzzi. My only complaint is that the wi-fi connection was not secured, and I had a hard time accessing web sites and was kicked off websites after accessing them.

Reise (2 Nächte), 15. Mai. 2021

Authentische Expedia-Gästebewertung

Staff was great!! Very nice and helpful!

Familienurlaub (3 Nächte), 6. Apr.. 2021

Authentische Expedia-Gästebewertung

Reise (2 Nächte), 2. Apr.. 2021

Authentische Expedia-Gästebewertung

Wintergedon- Terrible customer service!!!

We came to this hotel because our power was out at our home. We arrived and their WiFi was down so it took about an hour to check in. The elevators were down so we had to climb the stairs. Got to our room, got settled and went out to grab food. When we returned the power went out about 30 mins later. That’s when the crazy started happening! The guest next to us started being really loud. After a while I tried to put my kids to bed and they got even louder, playing music, banging on walls and doors, falling down in the bathtub repeatedly! This continued until 10 pm. When my husband went down to complain they were doing the same at the front desk, loud music and partying. They didn’t care that we couldn’t sleep. So we packed our things and left. We didn’t even stay! I was exhausted because we had been up since 2 am with no power or heat in freezing temps. All I wanted was a hot shower and a warm bed to sleep and didn’t get any.

Chris, Familienurlaub (1 Nacht), 15. Feb.. 2021

Authentische Hotels.com-Gästebewertung

So...the property was beautiful...the rooms were clean and nice...now the front desk...?? It doesn't match the rooms or property...So the girl was not too friendly..she mentioned a 150 deposite and on the 3rd party website it did not mention a deposit...also she told us there was breakfast..and my daughter was excited but didn't mention it was a cold breakfast which i think she should of let us know before hand...everytime we ask a question she acted like i was bothering her...i expected a more welcoming and nicer attidude for such a beautiful hotel...

Lorena, Familienurlaub (2 Nächte), 22. Jan.. 2021

Authentische Expedia-Gästebewertung

Always welcomed here!

Always have a great stay here. Rooms are clean, staff is pleasant & easy check in/out.

Michele, Geschäftsreise (4 Nächte), 19. Okt.. 2020

Authentische Hotels.com-Gästebewertung

Pleasantly Surprised

Unexpectedly surprised by the comfort of this hotel. Despite the large amount of pre-teenage kids eating lunch at the lobby tables when I checked in, the halls were quiet at night which provided an undisturbed sleep.

Art, Reise (1 Nacht), 26. Sep.. 2020

Authentische Hotels.com-Gästebewertung

?

Arthur L, Geschäftsreise (4 Nächte), 15. Sep.. 2020

Authentische Hotels.com-Gästebewertung