I was in Kasbah Caracalla last week of november (2010) with my family to visit Marrakesh. The Hotel is faraway but we expected that. The Hotel is clean and beautifiul. Wonderful view. But thats it. There is no reception, no service, no restaurant, nothing. If you want to eat, you need to wait for the Chef. ( He comes at 20:00 to prepare dinner) During lunch time, it seems they have some cold snacks (12:00 to 15:00) but we didn't try that.
The rooms are beautiful but extremelly cold, the doors don't close properly so, cold wind come from everywhere. Maybe during sommer this is not a problem but all my family came back cold. There is nothing more then beds and cupboards in the room. When I asked for the hairdryer, they said it was not in the hotel and it took 2 days to arrive. So, for me this Hotel can not be classified as a 4 stars Hotel. We expected lots more from this classification. Kasbah Caracalla is a very niceplace for who are looking for a clean, beautiful pension with a good price. About the shutle service offered, disappointing. They send a small car to pick the guests up. Everybody who fits go inside, maybe 5 adults and 2 kids ?! If there are more guests after a while they call for a Taxi. Anyway we had fun in Marrakesh.