4/10 – Ziemlich gut
17. Feb. 2025
Service
Suite was nice and clean. My issue is that I was not able to get into my suite until 4:40pm because it was still being cleaned , which threw my entire evening off leaving me rushing to get things done for my guest. I called repeatedly for an early check in was told to keep calling back. Why was even able to check in if the room wasnt ready was my question. Also the following morning when I requested a late check out i was denied because I wasnt a rewards member. This upset me because my friends who were down the hall from me were given a late check out and were not rewards members, this left me confused and frustrated. When I brought this up on the phone there was a long pause and the reply was well that cant be true, you have to be a member. When expressing concerns we were told the same thing yet and still my friends were not friends members and we were also told check in time is not guaranteed, at this point i was completely over the back and forth and lack of response/care for my concerns and issues. Nice suite but I definitely will not be back especially if i have a time stamp on a event.
Verifizierter Reisender
Urlaub mit Freunden (1 Nacht)
Von Hotels.com geprüfte Gästebewertung
