Staybridge Suites Durham/Chapel Hill

Clean, friendly people, comfortable, convenienty-located.

Courteous staff. Amenities were comparable to those found at more expensive locations. Clean and comfortable.

Staff was friendly and accommodating. Hotel has recently been renovated. Rooms were very clean and comfortable. Breakfast was excellent. Location was perfect... shopping, dining, and more.

The girl checking in was excellent. Highly recommend

Everyone at this hotel was amazing! Loved our room, it was like home away from home. Highly recommend this hotel and we will definitely stay here again.

Bed was too soft, burners on stove did not work....lots of remodeling going on....food was good

Horrible from the start. We show up at 2:45 pm. 15 minutes early: 1) First they tell us our room is not ready. We booked 2 rooms 2) Then they say all they have is 1 room for me. 3) I give them my confirmation from hotel.com and they say that’s not their problem. That it’s my problem. After some back and forth they finally find my 2nd room. 4) They didn’t give us the rooms till 4:30. And with them telling me if I don’t like it to bad and I can just leave. I will never prepay in full for a hotel again. 5) 8 pictures are not enough to show how dirty and uncared for. The sad part the hotel is being remodeled and the contractor doesn’t care either. Such sloppy work and lousy housekeeping. 6) Absolutely no housekeeping on the weekends in your room if you are not staying a full 7 days. Really???? 7) Rooms had 2 bathrooms 1 in each room. My brothers Toilet was not flushing so we called and they had the audacity to tell us we have 2 bathrooms just use the other one. Again, Really????? Stay away from here. This was a total nightmare. They need to learn what hospitality is.

We decided to not stay due to the conditions and the comments from other customers. Hotels .com was able to get 1 day money back for us. We very much enjoyed our stay at Springhills Suites instead. This is the 2nd time in a row this has happened to us in NC. Maybe Hotels.com should evaluate more closely who they work with and drop hotels that don’t measure up to high Quality Standards?

We were in town for the Gladys Knight concert and stayef at the Staybridge. The place is under renovation but not noisy. The room was comfortable and met our needs. The hotel was less than 10 minutes from DPAC.