Candlewood Suites Chesapeake

i came into virginia for the birth of my grandson, my daughter lives in norfolk. i needed a place with a kitchen for i do not like dining out it was perfect with alot of special touches such as: the shampoo/conditioner/body soap dispensers, kitchen fully equipped, ice maker, and just the overall use of the room. i stayed 7 nights and looked forward every day to coming "home" to it. I think this was a good choice!

It was relaxing

The room I was first put in the AC didn't work the TV didn't work so I called the desk and they questioned me as to how I tried to turn it on. I was to l to unplug the TV for a short time and re try it , finally the desk clerk came up and then decided I needed a different room. She was very accommodating after finding out they really didn't work. She checked out the other room and it was fine, I got up the next morning and the coffee pot in the room didn't work needless to say that didn't make me happy Had to book an extra day, which they gave me a reduced rate after all the issues,

Manager Mike was extremely rude! He called me just days prior to my TWO WEEK stay to tell me he cancelled my reservation and could no longer accommodate me. He told me IF I still needed a hotel I could go to Fairfield Inn. Two days after the date I had tried to reserve I was charged a “no show fee” by Candlewood. I asked Mike why, and he replied “because you never checked into the Fairfield Inn”. Still makes no sense why Candlewood would charge me for a “no show” on a hotel I didn’t reserve and he said would be there “ IF I NEEDED IT “. Also when I asked how he retrieved my card info, he said “ he searched for it “. Hmmm? Shady service. I won’t go back! Currently having my bank investigate the fraudulent charges.

It was last minute, but pleasantly surprised with the room layout amenities ,

The staff was very friendly and accommodating. The room over all was fairly clean but had a “mold-like” odor.

Awesome mattress and pillows. I got some much needed sleep and was well rested the next day.

It was the perfect weekend.

We needed a place with a full kitchen as we were moving off of our boat in preparation for a potential hurricane. We appreciated that the kitchen had a full-size fridge with freezer, 2 burner stove and good quality microwave. A/C was quiet, lots of room in the bathroom and living area and pet friendly.