The young lady who checked us in was very friendly, but after that, this was not a good stay at all and not what I expect from an IHG establishment. I'm a frequent traveler (Both personal and business) and I work in the world of Quality for a medical device company, so quality is what I know. The renovations to this particular hotel were not very well done, as there were water stains on the ceiling where I guess at one time there was a leak, the room smelled a little moldy if you had the air-condition off, which in itself was an older one. The carpet that was laid did not go all the way to the edges of some of the wall corners, so you see the actual concreate or plaster floors. The little refrigerator talked all night and the water control for the shower was installed backwards (You turn the handle toward cold if you want hot and hot for cold), this also had a terrible noise while you showered. This was a handicap room, which I did not request, not sure why you would have a shower chair in a room with a tub and not a walk-in shower, this is a little more conducive for a handicap room. Both nights the hotel was full of kids and their parents (Football tournament in town), which made for so much noise as they were running up and down the hallways and stomping on the floors next to and above my 3rd floor room. It would have been nice to be informed of this at check-in. When I called the front desk to ask if they would look into it on the second night, the young man was rude.