Hilton Garden Inn Norman

Room was nice and clean. The bed was comfortable. They are still doing some updating but it was being done in the lobby. Even so there wasn’t a bunch of dust. There was still plenty of comfortable seating in the lobby. Also a variety of tea, coffee, plain water and cucumber water.

The facility was being remodeled and breakfast was not included, but it was overall a positive experience.

I called in advance for early check-in. They did not ask my name but assured me I was good. I asked that they look me up and note it. When I got to the hotel they did not have suite ready and said no note in system. They women asked me if I wanted to get just take a standard room. Without any mention of compensation. Answer. Of course not. I booked a suite because I wanted a suite. I called ahead because I was going to be there early. After making my distain heard. The woman said 15 minutes and she would call. After an hour with no car I came back and the room was ready. This is now normal check-in time of 3. Got to the room and it wasn't bad. 2 TV's. 1 remote. A nice message shower head that was pretty great the next morning. After a brief look around we cominced to making whoopie. These bed was very comfortable I will say. Oh. The counter lady said she put 2 complimentary bottles of water on the room. There were 2 bottles. But with a price. Wth. Back to the sex. We got that bed soaked. It was so good. Then we took a nap for an hour and went another round. There were sofa sleeper sheets in closet which can in handy with all the fluids we made on the bed. We had some dinner and played some "adult" dice game and had some more fun. Then we both passed out without moving all night. Very comfy bed. Woke up. Ate some breakfast which was not all that bad and moved on. Good stay overall.

The staff were so friendly!

The check in was easy. At first it seemed quite lovely. Clean, smelled fresh, newer. The first sign that something was not up to my standards was the door on our room would not close all the way. However, it was fixed within 15 minutes and we were offered complimentary wine to compensate. I then noticed that the business service office was “out of order”. We stayed 4 days and it never was fixed. The washing machine didn’t work when I attempted to do laundry, but was fixed in less than 2 days. My biggest issue was with the cleanliness. From the elevator to our room there was not much housekeeping going on. The floors in the hallways were dirty, the floors and walls in the elevator waiting area and in the elevator were dirty, sticky and smelled. The worse was our room. The counter in the bathroom and coffee maker area were not cleaned up , the coffee pods were not replenished nor were the toiletries. The bed was barely made and we ran out of toilet paper. There appears to be a problem with the attitude of the housekeeping staff in general and it shows in the condition of the whole hotel. Quite a shame that a place as new and with so much potential has to be brought down by poor management.

Front desk staff was very welcoming and friendly. Room was clean & comfortable.

Bathroom floor, walls, and inside bathroom door were dirty. Table tops needs dusting, tv kept going off and on. Smoke alarm went off at 6:00 am, front desk said there was a slight issue in the kitchen (I was on the 3rd floor)

We always stay at this hotel and love it. However, this time they charged me for my room after I had already paid for it on Hotels.com and I had to wait 4 days to get my money back in my account. There was blood on the wall and the bath tub was not clean. A little disappointed. The pool area ws great and the cookies.

Good place to stop and rest. Friendly and accommodating. Lots of restaurants close to hotel.

Sink didn’t drain; bed was uncomfortable 😣 and paint in room was shabby. Great customer service from employees.