Hilton Garden Inn Norman

Good place to stop and rest. Friendly and accommodating. Lots of restaurants close to hotel.

Sink didn’t drain; bed was uncomfortable 😣 and paint in room was shabby. Great customer service from employees.

Hilton has went to such lengths to build a beautiful hotel and it seems when you have the wrong people managing it and wrong employees working there, it just ruins the place. Our stay was 4 nights and everyday we returned to our room after being gone all day, our keys wouldn't work. One day a maintenance worker had to take the lock off the door and work on it before reprogramming the our keys. Next day, they didn't work again. We were told we would get that night free for all our trouble, which didn't happen. The chair and ottoman in our room was stained, we covered it with a towel. There was black mold on the caulking of the bath. Really gross. It also had a slow drain. I was standing in water when taking a shower. The remote on the TV wouldn't work and when we asked for help, the receptionist came up and beat the remote on the TV stand to get it to work. She thought that fixed it. It didn't. She really had an attitude. Not what I would call a customer service type person. She was short and curt, like most of the employees we had to deal with. Except for the maintenance guy. We used to love going to this hotel when visiting family. It has went downhill. This hotel is not what I would expect from Hilton. Too bad since it is a beautiful hotel. The employees working there make all the difference. I suggest they pay more and get better people.

We have stayed here before in years past, but this hotel seems to have went downhill. The hotel is a nice hotel, but maintenance doesn't seem to be kept up. Our bathroom had mold growing in the caulking around the tub. And not just a little bit. The TV remote wouldn't work on some functions. When I called to inquire about it, the clerk at the desk came up to fix it and beat the remote against the desk to fix it. To her, that fixed it. Two evenings when we arrived back to our room our keys wouldn't work. The last night a maintenance worker had to come and work on it. We were out in the hall for over 20 minutes waited to get back in. One of the desk clerks seems to always have an attitude no matter how nice you are when you ask her a question. Some people just don't need to be in a customer service job. This hotel just isn't what it once was which is too bad.

The woman at the front desk was amazing! So helpful and friendly. When the fresh cookies kept disappearing before I could get one she found a way to sneak me a couple. Considering the hotel was full of teenagers for a baseball tournament, the hotel was fairly quiet. My only complaint is that the room had a funny smell and the bathroom was a little dark. I think there is an overhead light in the bathroom that wasn't working.