Hilton Garden Inn Norman

Bathroom floor, walls, and inside bathroom door were dirty. Table tops needs dusting, tv kept going off and on. Smoke alarm went off at 6:00 am, front desk said there was a slight issue in the kitchen (I was on the 3rd floor)

We always stay at this hotel and love it. However, this time they charged me for my room after I had already paid for it on Hotels.com and I had to wait 4 days to get my money back in my account. There was blood on the wall and the bath tub was not clean. A little disappointed. The pool area ws great and the cookies.

Good place to stop and rest. Friendly and accommodating. Lots of restaurants close to hotel.

Sink didn’t drain; bed was uncomfortable 😣 and paint in room was shabby. Great customer service from employees.

Hilton has went to such lengths to build a beautiful hotel and it seems when you have the wrong people managing it and wrong employees working there, it just ruins the place. Our stay was 4 nights and everyday we returned to our room after being gone all day, our keys wouldn't work. One day a maintenance worker had to take the lock off the door and work on it before reprogramming the our keys. Next day, they didn't work again. We were told we would get that night free for all our trouble, which didn't happen. The chair and ottoman in our room was stained, we covered it with a towel. There was black mold on the caulking of the bath. Really gross. It also had a slow drain. I was standing in water when taking a shower. The remote on the TV wouldn't work and when we asked for help, the receptionist came up and beat the remote on the TV stand to get it to work. She thought that fixed it. It didn't. She really had an attitude. Not what I would call a customer service type person. She was short and curt, like most of the employees we had to deal with. Except for the maintenance guy. We used to love going to this hotel when visiting family. It has went downhill. This hotel is not what I would expect from Hilton. Too bad since it is a beautiful hotel. The employees working there make all the difference. I suggest they pay more and get better people.