Hilton Garden Inn Norman

When I checked in the young man working behind the front desk was on the phone. He never looked up to say I'll be with you in a moment or to even acknowledge my presence. I stood there for about 10 min while he helped another customer over the phone. We made the reservation for 4 people, however our room was only outfitted with 3 towels and 2 wash cloths. The second day when we returned from a long hot day at the ballpark (15+ hours), the maids had not only NOT made our beds, but they turned our AC unit up to 85 degrees and it was so terribly uncomfortable. They also left only 3 towels again with 2 wash cloths. I called down to complain about the lack of towels and the AC unit with no apology given. Definitely need to step up the customer service.

Room was never cleaned , had to call and wait for clean towels. 2 night stay, probably won’t stay again.

Really perfect except for lack of any brochures about the local town (NORMAN) in terms of places to go see .... we didn't have much down time but we did want to take a drive etc. Just to surest keeping local tourism information handy as well as OKC and other nearby tourist attractions!

The amenities in the room were not sufficient for 3 people in a 2 queen room. Had to ask for more coffee, were only allowed 4, if wanted more, had to pay. Disappointed in Hilton for that. 2 washrags. Had I not been a rewards member, 2 bottles of water in room at $2 each. Ridiculous. Buy a pack of 24 for $3 and someone cents. Had to have help with tv, would not come on. Did not receive service with a smile. I think young people just don't have the manners and all us old folks grew up with.

Good stay pity that they outdoor swimming pool is empty.