Priceless stay in beautiful place.
Nothing to complain about the hotel, staff and service.
However the privileged location of the hotel makes difficult to access with own car. Specially this with the local police whom seem not to like foreign registered vehicles in the zone. Since I was requested to leave immediately the zone, not once but in two occasion in two days without consideration that I had to unload or load lots of luggage. I credit the staff with their surprise and embarrassment and annoyance due to the behavior of the local police. Hope the hotel can find a solution for future guests.
Again, I have to stress the hotel location, staff politeness and exquisite Cousine are an absolute 10 for the hotel.
Ovidio, Reise (1 Nacht), 18. Juli. 2020
Location best part of Bonerowski Palace
First off it needs to be understood the hotel is located in a building that is hundreds of years old. That being said the standard of five star by which hotels are measured in the United States is definitely not the same in Poland. Whereas this hotel has a fantastic location near the main square, it does leave several areas that need to be improved. The mattress of the bed is thin and hard. One would expect a better quality mattress in a hotel of that caliber. Secondly it is impossible to make a local phone call from your room. You actually have to go down to the reception so that they can make the call for you. There is no clock radio on the nightstand which would be a welcome addition to the room for someone needing to tell time in the middle of the night. Otherwise, the hotel was decent for sleeping but not necessarily for spending extended time in During the day.
Staff were very nice especially Beata who worked at the reception desk. Charming personality and very helpful.
Jeffrey, Reise (2 Nächte), 1. Feb.. 2020
Service could be better.
Booked a luxury suite, although, well decorated we were disappointed to find the room had one very- very small window that you had to stand on a chair to see out off. We would expect a view when staing in a luxury suite. Also the tea and coffee facilities consisted of two tea bags two sugars no milk no coffee. Asked for more but did not arrive so we went and bought our own. I would stay again but not in room 401
Louise, Reise (3 Nächte), 8. Jan.. 2020
Ужасная гостиница. Кроме локации, макс 3 звезды
Violetta, Geschäftsreise (1 Nacht), 28. Dez.. 2019
Great property in center of city, but manager not friendly, staff really great and helpful.
Familienurlaub (2 Nächte), 26. Dez.. 2019
Amazing hotel, fabulous location in a beautiful city. I cannot think of one negative thing to say about our stay at the hotel. From the room to staff and everything in between it was perfect. We were in room 201 and if it’s available request that room. My advice, if you are visiting Krakow stay here!
David, Familienurlaub (6 Nächte), 11. Dez.. 2019
The location is perfect the concierge is helpful the room is opulent
Romantikurlaub (4 Nächte), 1. Dez.. 2019
An atmospheric and pretty traditional style boutique hotel in great location on the market square. Will definitely return .
Familienurlaub (2 Nächte), 26. Nov.. 2019
Izabella, Familienurlaub (4 Nächte), 26. Nov.. 2019
Water in bathroom was not hot, sheets on bed were stiff and felt like a waterproof sheet. Breakfast very ordinary.
Christine, Reise (3 Nächte), 25. Nov.. 2019