Would strongly recommend elsewhere
Everything was overpriced and underwhelming. Nothing was bad, per se, just not worth the cost. There’s plenty of parking spaces, but the hotel still charges $20/night to park. Your bed linens aren’t changed unless you pay a fee. The gym is open only for a couple hours each day (ostensibly bc of Covid restrictions), but the gym ends up being packed with people during the short time it is open and is far less safe than if it was open for longer hours.
Our room was advertised as having an ocean view, but it was just a sliver of a view and you had to lean outside the window to see it.
Drinks and food at the pool are both ridiculously expensive and low quality (e.g., $15 for a mai tai or $17 for 5 fried coconut shrimp)
The outside pool area is very nicely manicured and there is lots of pool space. That said, it was overrun with children, of which there were 100s of at the resort.
If the resort was half the price it’d be a great deal... but just go elsewhere instead of paying an arm and a leg here for nothing special.
Jeffrey, Reise (8 Nächte), 15. Mai. 2021
It was amazing great views and jacuzzi in room
drizen, Familienurlaub (1 Nacht), 30. Apr.. 2021
Amazing staff and comfortable stay!
Beautiful hotel. Very convenient. Has restaurants on site. Right on the beach. Has many pools! Very accommodating. All staff went above and beyond! Very friendly and helpful! Clean property and clean spacious room. Loved our stay and would definitely recommend and love to come back someday again!
janna, Familienurlaub (5 Nächte), 16. Apr.. 2021
Overbooked - it was during spring break, but we paid for an ocean view room and walked into a room that had frosted plastic over ALL windows and doors. Apparently the exterior was under construction, but NO ONE mentioned it to us at any time during check in. We checked in at 9:30am so there is no way we had the last room. We were notified that our room was ready at 4:30 (after the 4pm check in time), and waited in line for 20 minutes to get a key. I’m sure others had similarly horrible experiences.
Was offered a $75 credit for 2 days while the construction was taking place. No thank you - we switched hotels.
Anthony, Familienurlaub (5 Nächte), 5. Apr.. 2021
Poor customer service
Wasnt too happy with the customer service.
Randy, Reise (1 Nacht), 25. März. 2021
Beautiful place to stay w the kids we came with our 12 and 4 year old there was plenty so for both age groups. Snorkeling was good right in front of the hotel! Loved having a washer and dryer as well as the convinces of a luxury hotel! Wonderful property would def take the family here again
samantha, Familienurlaub (4 Nächte), 6. März. 2021
Don’t book here!!
Did not know it was a time share. “owners” claimed the limited chairs at 6:00 am by leaving their towels, books etc. and promptly disappeared for hours on end. There were chair rules which were quickly circumvented by the group.
At check in, anyone who books on the site is given whatever is left. “Owners” get first pick. Your ocean view (premium price) could mostly be a parking lot with angle view of ocean. Only food available or drink was a food truck operating at North building.
Beach chairs were extra at outrageous daily prices.
Staff was friendly but hid behind “because of COVID” response to many concerns. The grounds were clean.
Would never stay here again. Website should have listed timeshare, closed restaurants, limited pool amenities. Ugh!!
Rosalinda, Reise (9 Nächte), 22. Feb.. 2021
We had an amazing vacation at the resort. Beautiful beach right behind the property. Our one bedroom villa was gorgeous and had everything we needed in the kitchen. Our only surprise was a $20 a day parking fee - we were not told about. The staff was so helpful here, especially Omar who went above and beyond for our family.
I would also like the see more loungers by the pools. I witnessed way too many arguments by people because there weren’t enough for everyone. We will definitely return to this property next time we visit Maui!
Familienurlaub (6 Nächte), 7. Feb.. 2021
Not like a typical Westin at all unfortunately - service and the overall experience. Although it’s currently pandemic - still was pretty disappointing
Familienurlaub (5 Nächte), 28. Dez.. 2020
The rooms are updated and the bathrooms are spacious with a shower & tub. Because of covid there is no room service which is fine bc the front desk gave us anything we needed. Propery has pools on both sides and the beach is pristinely clean. If you stay here you MUST get the habanero wings from the pool bar. There is also a food truck park walkable distance and some restaurants. The area was VERY safe and family friendly.
ANNA, Reise (8 Nächte), 9. Dez.. 2020