Clarum 101

Will look for a new hotel next time most likely. Not good on the basics.

Something changed in the past couple of years becaUse the details that made this hotel nice are all gone. The staff friendliness, the calm music in the common areas, the WiFi, the amenities. I’ll admit, the price is low, but at least clean towels are a bare minimum requirement..

The deluxe room was amazing. The shower was massive. The staff are really nice even with my terrible Spanish.

Great Hotel, great location. The Staff goes out if their way to helpful.

I thought desk staff were very poorly organized. When I first got there I was put in dirty room, you would think staff would know which rooms were clean. The most disturbing thing was, I was asked to pay a 500 pesos deposit for frig drinks. I was not going to use, but pay anyway. But upon leaving for airport, I asked for the deposit to be returned. The clerk stated they did not any money to return the deposit. Waited 25 minutes for him to call around for help, still was not able to come up with the deposit. WOW I have never had this happen before. I stay in hotels 50+ days per year. The clerk finally gave a voucher to my Taxi cab driver, to receive deposit at a later date. WOW!!!! Truly I was left speechless.