Isrotel Riviera Club

Annoying smoke smells from 1 st floor room balconies bathroom AC vent.

Really enjoyed it; all working well; as an exception I do comment that I would prefer “smarter” TV as I like to see photos from IL when back from daily trip but not a big deal for a very good price I can have a look at home. Thank you and good luck and Shalom!

Great value for money

Location is close to the water and border crossing to Jordan. Safe to walk around. Room clean, bed comfortable for the price. I tried to stay on the way back but fully booked.

On my first day the shower had only cold water. I went to the front desk to complain and was assured they would look into it. The next morning: cold water as well. I went to complain at the front desk and was told they would look into it immediately. Before I left the room, I took a shower after a day at the beach: cold water again. I went to the front desk ti let them know again. This time they called the manager (I think his name was Alex). He came, asked a few questions and then asked me to stay and wait. I asked the front desk for him to call me as I needed to leave. I never got a call. I guess whatever he had to tell me had to be face to face or, most likely, he decided to drop me (not sure what difference it would have made as I had already checked out...) An apology would have been nice. The pool is beautiful and nicely kept. I is also FREEZING. I guess if I was training to cross the English Channel or swim on the Hudson this pool would have been good training. However, I was there to enjoy myself, relax and enjoy the pool. Silly me. I also noticed that the pool was not open after sunset, which is strange as this is the time when guests come back from a day out to enjoy the pool (although, given the fact the pool was so cold, it would have made no difference). The fact that I never saw anybody swimming became clear once I tried to get in. I guess I should bring my ice skates next time....

We got in late but the check in was easy and the clerk checking us in was great

Very disappointed with several factors. 1. Our room had not been cleaned properly when we arrived, overall cleanliness was poor and we found a cigarette butt on the floor, and food behind the appliances in the kitchen. These issues could not be rectified the same evening as there was no staff available or another room we could be moved to. This was only rectified the next morning after complaining yet again to the cleaning manager and offered a 15% discount on the first night - poor response. 2. When booking we also expected a balcony, we were told at reception that this was an additional charge for which we were told the incremental fee will be 200 shekels and when questioned reduced this to 100 shekels, a money grab. 3. Even though free parking is offered, non was available and we had to pay to leave the car overnight on the street, no one mentioned when we initially advised we could not find a spot to park that parking was available at the other isrotel property across the street, we only were advised of this the next afternoon. We only found out by chance that you had to pay to park on the street, yet were told its free. In essence communication is poor.

Clean and comfortable room

It was grate, we really enjoy our staying and the pool was very nice.

Very fun