Hampton Inn & Suites Chesapeake-Square Mall

The room was very spacious and clean (king size studio). The layout was nice and open. The check in was easy and the lady was super nice and helpful. Best hotel I've stayed in recently by far.

Upon arrival at this hotel, we were impressed with the room. It was big and spacious for our family of 5. However, we were there 3 nights, and NEVER received any house keeping. We had to ask for towels every single day, and even took our own trash out to the dumpster. The front desk was notified several times about this, and still did not offer any better service afterwards. Customer service can go a long way, and can make or break a stay. If they were to correct this issue, it would be a great place.

The place is in an ideal location close to shopping and food. The staff was friendly and thanked us for wearing our masks. 1 negative thing occurred while I was on the property and that was numerous vehicles had their windows busted out but staff did not notify anyone in the hotel about it for safety precautions. They can do better in that area

There was a empty water bottle under the chair. I also brought Clorox wipes to wipe down the room. The stand where the tv is, was super dusty.

They say they have construction going on but I did not see or hear any. They need more cleaners as the 3 they have can’t do it all so it seems they only clean the rooms at checkout. It could use some minor maintenance and simple repairs on the rooms being used. But other then these few things, they stay was nice and the staff was very friendly. I would give it a second chance hoping they the staffing and maintenance issues are due to COVID-19 causing a lack of business.

Stay was great! My only complaint would be the hotel shortage of towels and the breakfast setup due to the COVID-19 which is understandable. Overall, hotel was clean and staff was amazing with their customer service!

Customer service was excellent rooms were a little dirty some of the outlets did not work but overall a good quiet stay

The sleeping portion of the room was very nice and clean, but the bath area had some unfinished renovations around the shower area. Towels were collected after our first nights stay and only one bath towel was left. Sherri at the front desk is an incredible person who creates a welcoming environment. Hotel proximate to several restaurants.

We always enjoy our stay here. Staff are always nice, friendly and helpful. The rooms are always clean, but the bathroom needs some repair.

Place is filthy. The corner chair in room had crumbs, hair, and dirt in the seat. Filthy under the beds and floor lamp. Heat in the room did not work. We set thermostat on 75 and it remained 65 in the room so we turned it up to 80 and it still remained 65 in the room. Unit only blew cold air. Room had poor lighting, very dark even in the bathroom. Poor water pressure in shower. Indoor pool was nasty. Water was green and murky. When hanging clothes in the closet the bar is set so low that your clothes will partially lay on the carpet. Carpet is not vacuumed good at all. Sheets on the beds had multiple hairs on them. Pillows cases smelled dirty. Mattresses do NOT have plastic covers on them so the are stained badly and subject to harbor bugs. Pay more to stay far away from this place. You'll be glad you did. If you don't, well i told you so!