Golden Well Hotel

We had a bit of an issue at checkout with some charges but they rectified it and apologized. Other than that, it was an absolutely stunning old hotel with amazing art and the comfort and cleanliness was incredible.

This is a beautiful hotel, in an amazing location and the service for my family couldn’t have been better. Thank you for a wonderful short but memorable stay.

The hotel prefers guests who book directly with the Hotel but not too accommodating to people who book through Hotels.com stating the rates are different for people from the website. For the price we paid, (around $450 including breakfast) I would’ve gotten much nicer spacious room with a view at the Four Seasons or Mandarin or other 5star establishments in Prague. The Hotel is also inconveniently located - no cars will be able to reach the front entrance of the Hotel. You will need to have a porter wait for you at the outside of the hotel and (walk) about 100m up the hill. The Hotel is very small and boutique, and has extremely limited view. The only place in the hotel with a good view is from its restaurant. The garden picture on the homepage is not of the hotel but the photo of the Garden under the Prague Castle. The lounge is very small only possible to fit one or two parties of 3-4 at the max at the same time. So although there are some facilities of the hotel, if there’s another guest already occupying the facility, there’s no way other guests can enjoy it. So considering the price we paid and the quality we got, I would suggest staying elsewhere if you are used to travelling at Four Seasons or Shangri-La kind of hospility and facilities. There were some good side of the hotel - its excellent restaurant and the quality of the food. The chef is truly a hidden charm of this hotel. But other than that, Hotel didn’t meet my expectations at all.

The Golden Well is possibly the best hotel that I have ever stayed. The building was immaculate, full of charm, and filled with ever comfort a guest could ask. The staff was welcoming and sought to assist in my every need (transportation, private tour guide, dinner reservations in their rooftop restaurant). The breakfasts overlooking the city were delicious and the view was inspiring. Dining in the evening was a memorable treat. My hotel room was fit for a count or prince.

The hotel, room and service were all first class with lots of added amenities. The people at the front desk were always courteous and helpful, though sometimes not as knowledgeable about tourist attractions as one might have expected. The only downside of the hotel is the location - it is scenic, very quiet and close to the castle, but a little far from all the other sites on the other side of the Charles bridge.