Absolutely bad access to hotel !!! We cannot access the hotel due to high hill. Roads not cleared from snow. There is no information about that fact , even there is no note about other possibilities how to access this hotel via other roads. We spent 2 hours to finally check-in. We had to park our cars kilometers away. After that, (even the hotel were not full), we obtained rooms for our family in different floors even thought we requested it.
Another big disappointment - outdoor jacuzzi closed , exactly just that day we stayed there.
During check-out the receptionist asked us to pay parking !!! Really ?
On the other hand the room was clean, modern and quite big. Also breakfast with a good choice of food, good coffee.
We were absolutely not satisfied with the stay. I asked to talk with manager but without feedback.
It is necessary to change the approach as it is rated as a 5* hotel .