Shaftesbury House - Our City Apartments

super convenient. and clean and well appointed. lots of space. slight slowness of response from service staff but overall good value.

Lovely staff. Would recommend a written apartment guide/manual since the front desk is open limited hours though for things like using the WiFi and intercom.

Good apartment. Very close to station. Very helpful staff. Problem with WiFi and TV. Could be a bit cheaper.

Really good location just opposite the John Lewis of New Street Station, easy access and good Chinese restaurants around. However no one at reception, and because booked through hotels.com no PIN given and have to call 0844 number for access into the building and for key collection. Also because of this no VAT receipt issued and have to call the same number again ask them to email over.

I was always told to only say something if it was nice so here goes - the location is adjacent to New St station so excellent.... I have stayed at City Quarters hotels in London and found them to be relatively expensive but in tip top condition. I doubt very much that this is part of the same chain. The exterior looks run down and once inside the lobby the smell is of last night's curry. The eoom itself is a reasonable size but very run down. The bed is uncomfortable - it felt like a fold me up - and the bedding and pillows were poor. The furnishings are old and cheap - the tv was the size of a teabag - and the bathroom floor is metal!. Nasty.