The Chequers Hotel

We asked if we could change rooms following our first night as the room allocated was tiny and in our opinion not a double room. The staff were very accommodating and moved us first thing in the morning which we were happy about and the 2nd room we were given was much larger. The ground floor public areas of the hotel look like they have been recently refurbished and fairly new however once you take the stairs to the upper floors the areas are very dated. Both rooms we had were dated. There were no glasses in the rooms to make a glass of water. The breakfast buffet was disappointing as a couple of the trays of hot food were empty on both mornings. The juice and water jugs were also empty and I had to prompt the staff for them to to refilled. The hotel location is excellent with easy access to Newbury town centre.

Very warm welcome. Pleasant room but was at the front of the property and is on a busy road so was rather noisy. The noise of the traffic calmed down at 11pm , but started back up at 6am. The restaurant was on the verge of changing its menu and a number of dishes were not available. I did not get the dish I requested but an attempt was made to rectify this. The staff were all very courteous at all times. It is very well situated for the town and there is ample parking. I would stay again.

Much noise from adjacent rooms. Rooms at the front f the property get a lot of traffic noise from 0530hrs

The Chequers is an impressive hotel in the centre of Newbury. The reception staff were excellent; the service at breakfast was very good the first morning but not so good the second. The breakfast itself was good. We had a problem with our room initially but after we mentioned it we were moved to a superb room with a garden view at no extra cost.

Only after complaining 3 times to three different people (on the night of my arrival, the next morning and the following evening) including a manager was anything done about the cold room I was put in. Thank you to Steph who helped resolve my issues. The room (and I can’t speak for the others but I imagine it’s the same) has no double glazing, the heat just escapes out the windows with a large radiator and an electric heater. The room was like an ice box. Management have told me they will look into this and have offered a discount to my stay but I really had to do the leg work to get anything done, which was a shame. I also don’t think leaving a number of electric heaters on and unattended in a room is safe or an appropriate course of action to keeping the rooms warm. This needs addressing ASAP.