Smetana Hotel

Kein warmwasser zum Baden . Der uns geschenkte Wein hat uns auch nicht aufgewärmt . Personal vom Frühstückbereich sehr unfreundlich, aber das Hotel ist ein Traum. Die Zimmer sind wirklich sehr stilvoll eingerichtet. Personal von der Rezeption war überaus freundlich

super freundlicher und hilfsbereiter service schon am check in

Service/Staff was shocking, we asked to speak to a manager but there wasn't one on call as it was the quite season. We were told that the manager would call us at 9 am the next day. This did not happen. The service was so bad that we checked out and paid for another hotel even thou we had paid up front for another 3 nights.

Amazing location. Basically every landmark you could want to see is within 20 minutes walking distance yet out of the way of main streets so you can have a peaceful sleep. The staff was very attentive. We had a problem with heating and were quickly offered a solution or a change of the room if we wished it. The room was very spacious. A bit on the older end but it is a historic palace and that is to be expected.

Waking up to the river view each day was fantastic. The location is within easy to moderate (but very scenic!) walking distance of most main attractions. The breakfast was great and the room was comfy. The heated bathroom tile floor was a pleasant surprise. Very small elevator though. But for a 400 year old building it's hard to justify that complaint. The staff was very responsive and friendly throughout our five nights.

We enjoyed our stay in Prague comfortably thanks to Smetana hotel. Awesome location close to Charles Bridge and had no problem getting Uber services. Had heated bathroom floors and great view from our room.

Great location and very friendly staff.Room was nicely decorated and updated. Breakfast buffet was very good.

Beautiful hotel. Well-kept. Housekeeping is a little spotty, but staff is very responsive when you ask for something. Spa is great. Restaurants are delicious. Location is excellent. Important note: Is a very old building that has been remodeled beautifully, but there is no air-conditioning. We didn't need it during our stay, but in mid-summer, might be a concern.

The Smetana hotel is unique, since all the rooms are different. The service was great and Marian at the front desk helped us find the room that best suited our needs. We got a large, comfortable room with view to the river. All the old city center is within walking distance of the hotel. The buffet breakfast was excellent and served at convenient hours. Martin at the front desk helped us to get a driver to visit a Castle that was about one hour away. There are two places to eat at the hotel at night. One is a restaurant and the other is a more casual place that serves sandwiches and pizza. We were in the hotel for 6 nights and we hope to come back in the future. Thanks Smetana!

Overall good, kind staff, services, safety, and amazing location. But the river view on lower floor is blocked by big trees in front of hotel. That is a little bit lacking.