EagleRidge Lodge & Townhomes by Steamboat Resorts

Can somebody tell me why a 5 star place has 1 star toilet paper, tissues and paper towels? I just don't get it. Everything else was perfection!

When arriving we were locked out and had to call security to get to our room. The next morning we were given a free upgrade to our room. Upon moving to our new room we discovered none of the beds had any bedding. After asking 3 times for proper bedding, we finally got some. The maintenance manager walked into our room without announcing himself or knocking when I was not dressed properly. We discovered the room was not cleaned after former guest. The hotel decided to run multiple fire alarm siren test in our room for an hour and a half straight. We were in the process of running a load of laundry in the wash machine that was in our room, when all of a sudden water came pouring from the bottom of the machine flooding the room. This was our honeymoon that we went here for and it was an epic disaster. Every day of our stay was a new problem. In there defense, they did give us a 100 dollar Visa card, and a free nights stay for in the future. Please use this hotel at your own risk. You might be better off staying elsewhere in Steamboat than here.

Awesome location. Great view and amenities. Very friendly and helpful staff.

Having a room on top floor in the summertime with no air conditioning didn't work out so well when you have to open windows for air and your room is directly above the swimming pool with kids screaming from 8 AM till 10 PM.

Nice Room, front desk staff very friendly. Room doors slam very hard, very obnoxious & unnecessary. Clean and comfy room.