Mercure Cardiff Holland House Hotel & Spa

Schönes und sauberes Zimmer. Sehr gutes Frühstück und nettes Personal. Alleine die Warterei am Lift ist sehr nervig.

I had phoned through a few days beforehand requesting a not that this was to be a special weekend for a 40th friendship anniversary. There was no indication of this when we got to our room. Also there was only 1 set of toiletries. In addition to the shortage of toiletries, we were very limited to the tea & coffee available in our room. I did go down to reception and report these issues which were rectified by a member of housekeeping bringing us a bin liner containing more coffee and milk sachets. The breakfast wasn't as slick as it could have been - possibly short of staff? Tables weren't cleared off efficiently as we were shown to a table that had no cups or cutlery. There was a severe lack of dairy-free substitutes and a long queue for the hot breakfast. Gosh! the list goes on. But I can say on the whole we were happy with the location and size of our room. The bathroom was clean and well proportioned. The lifts worked and the pictures reflective of the wonderful city we were staying in.

The first room we were given smelt awful the second we walked in the door. Reception apologised and immediately gave us another room. The room was nice however very compact. We had to call housekeeping for our iron as it was missing and there is nowhere to hang towels in the bathroom

Door to room wouldn’t open First time around so had to go back to reception. Room Was cold for ages. Television didn’t work. Pillows on the bed were all like rocks. There was a small hole in one of the bath towels. Hotel used for its good location. Lady on reception was very pleaseant.

The hotel is in the middle of upgrading there bed mattresses. Unfortunately my 1 of 2 nights was on the 'spring mattress' which is absolutely awful! I reported to reception the following morning and they happily offered me another room with the new mattress. Everything was great with the room except, when I needed to use the shower, there was no hot water. With a reservation at 3pm on Christmas day and only have 1hour 30 to get sorted, it was very much a massive disappointment. Now reception were looking for another room with a new mattress and hot water which they wasn't able to find straight away. They offered me a room to temporarily shower in so I could get to my reservation on time and they offered me a free taxi toy restraint there and back. In the end we did get it sorted however I wouldn't go there for Christmas. There is not much Christmas spirit around the hotel (Christmas music, staff effort) and wouldn't really want to back to this hotel again. We had a Panaramic view room and the windows are in need of cleaning. Very dirty which spoils it and the room are very basic. This is my second and last time I visit this hotel