2/10 – Mangelhaft
11. Jan. 2025
Highly disappointed!! False advertisement!!!
When I walked in to check in it was dark and I couldn’t get any help at the desk for a long time. Finally I called a number and woke the guy up. He comes out and checks us in without even making eye contact then hands us a Roku box and told us the cable was broken so we would have to hook the Roku up to the TV. We didn’t get there until midnight so we were pretty tired. No one really wanted to take the time to hook up the tv. We wake up the next morning with no breakfast and no hot water in the shower. The beds also smelt horrible as did the towels. Idk what they use for detergent but it smells like garlic bread. My significant goes down to let the man know we had no hot water and needed a refund and couldn’t get anyone to the lobby to do so. I called corporate and they said they couldn’t help me because they needed to speak with the person who ran the hotel and no one was at the desk to answer the phone. I literally stood there and watched it ring. Yeaaa!!! This has got to be the worst stay we’ve ever had and we travel a lot.
Heather
Heather, Familienurlaub (3 Nächte)
Von Hotels.com geprüfte Gästebewertung
