This place was awful. First off, they switched the room we booked with a smaller room with a double bed when we had originally booked a king executive suite. At check in, they had no explanation other than they gave our room to guests who checked in earlier, and that they were sold out for the night. When we got up to the room, it was dirty, with the bed sheets balled up on the bed, and had obviously not been cleaned after the previous guest. When we went back down to the desk and waited in another long line, she was able to “swap” our room for a regular king room which she let us know was someone else’s room who hadn’t checked in yet. I asked if we would be refunded or prorated the cost of the more expensive room that we had booked, and she said I would have to contact the manager as she had no authority to change the charge. The manager of course was not on duty on the day of check out so I will be trying to get into contact with them but it’s clear that this hotel and its management is deplorable. I would never stay here again and would recommend against anyone booking a room here as clearly booking a room does not actually guarantee that you will get one or that it will be what you booked.