Aspen Suites

Hotel was a nice set up for a family but needs some updating. I do think that the service was excellent and they did an excellent job during these crazy Covid times.

Great location for appointments at three mayo clinic. The clinic is 15 min walk and the hospital directly across the street. Many walkable food options.

Nice service and additional kitchen was helpful. Very clean. Hospital construction in the area made it difficult to get hotel.

Stayed here for the proximity to Mayo. It was outstanding. While I was in the hospital for a quick procedure, they put me under and were worried about me walking back to the hotel (right across the street), so they had someone from the hotel come to walk with me, not needed, as I was fine, but really nice of them!!!!! Offer to check on me in a few hours as well. Way above the call of duty.

Excellent hotel, free parking, across the street from St. Mary’s building at Mayo. A bakery and restaurants next door. Friendly staff and clean rooms. Only drawback was we could hear our neighbor’s heavy door opening and shutting early in the morning, but the rooms are quite spaced out I don’t imagine that being a real issue. Will stay again!

We stayed here for one night and chose Aspen because it was so close to Mayo. The staff was very friendly, the suite spotless. There are a couple of restaurants very close by. Beds were comfortable. The suite was spacious and loved the shower. On site parking. Highly recommend!

Was a nice stay this time. No noise, no banging, quiet night , good snack at evening, customer service courteous.

We came for medical care at the Mayo Clinic and chose this hotel because of the kitchenette. Our first room was the top floor and a long way from the elevator and my husband is handicapped and I had requested to be close to the elevator. The room carpet was extremely dirty around the whole room but not to bad everywhere else. Then we were told we had to move out of this room because of remodeling, but then they never told us we were to be out on this day and I got a nasty call from a manager while we were at the Mayo in appts, she was so rude and asked why were not out when are you done, you need to move now, and I told her we were not told and she hung up. We moved, they never offered assistance and we got a first-floor room which was so filthy. I went to the front desk to show her pictures of the disgusting toilet and bathroom, besides the rest of the room. She never came to look and said they would tell housekeeping and we waited for them but they never came to clean. I then went again and the Manager came down with a cleaning bottle and rag and cleaned the toilet up. This was on a Sat and took until Monday and Tuesday to clean things up enough to stay there. We were in this hotel for almost a month and we should have left but my health and my husband's health was not up to making the move and we had no car. They never apologized for anything, they were always rude to us and it was a terrible experience. I forgot to mention how filthy the washers and dryers were too.

This was a wonderful place to call home while a family member was receiving care at Mayo Clinic. The staff was kind and sensitive, the room was clean and comfortable, and it gave me a place to escape from the sadness at the hotel. The other guests, many of whom were repeat guests because of Mayo, also helped to make it feel warm. I would gladly stay here again the next time I visit Rochester.

Matertially, the suite was a bit dated..... no USB charging ports etc. Towels torn (but perfectly clean). Good bed, good pillows, good sleep.