Terrible! Our room had no towels! When asked in the reception, they gave us 2 towels (for 2 adults and 2 kids!) and told me they would send towels afterwards. After 2 hours I asked again and their answer was that all towels were in the laundry, they could not do anything about it and that maybe they will send towels later. Of course it never happened. The front desk guy gave me the email of the manager - Czarina Cochran; I will write her, of course. Furthermore, the room had no blankets, and the cart to take the luggage up was not available. It is a shame such a lousy service and facilities in such a great location. Never returning to that hotel again. Whoever reads this, just dont go!