The place was beautiful, just didn’t like that I could get in contact with Expedia to book transportation to the resort ! Had to paid extra for a rental
Romantikurlaub (4 Nächte), 18. Feb.. 2021
Great food for everyone. Kids and adults were all very happy wtih the buffet options. The al a carte restaraunts were fantastic. The staff is amazing, friendly and works really hard to make sure everything is great. Great cleaning protocals to make us feel safe while on site. Kids had an amazing trip!
Familienurlaub (7 Nächte), 13. Feb.. 2021
Location good service good food
Reise (3 Nächte), 12. Feb.. 2021
I loved how spaced out everything was. Pools in multiple locations. Staff were super attentive and friendly!
Reise (4 Nächte), 11. Feb.. 2021
The staff were all unique and attentive! They were also very accommodating
Reise (2 Nächte), 5. Feb.. 2021
Bahia Principe Grand Tulum was exactly what we'd hoped for our winter family getaway. The moment we arrived, I'd wished I had booked a longer trip.
The restaurants - buffet, Tequila, Gran Tortuga - had fantastic service and food. With COVID in place, seating was spacious and never once felt crowded or rushed.
The pool and entertainment crew managed to make everybody feel at home and connect on a personal level. And the staff - from check in to check out and everything in between - was top notch. Attentive, kind, professional.
Hoping to return later this year.
Familienurlaub (4 Nächte), 4. Feb.. 2021
I was surprised for all inclusive how many things the tried to upsale you on. Food wasn't great and we couldn't go to the specialty restaurants because we weren't staying long enough.. ive never seen that before
Romantikurlaub (1 Nacht), 19. Jan.. 2021
Food selection is great. Restaurant quality is high. Only phone we left plugged in the power outlet and not in the safe is gone. We reported but couldn’t get it back.
Swimming in the sea is very limited. Visibility is low, beach is rocky and very wavy. We have visited all Royal resorts in the region, and Bahia. They were also not very good but Bahia is comparatively less enjoyable in terms of swimming.
Bahia’s service, room cleanliness and general condition, food selection is much than Royal.
Cg, Familienurlaub (5 Nächte), 29. Dez.. 2020
Whilst we really enjoyed our stay at Tulum, I just felt disappointed:
Arc breakfasts. Too many people meant long queues, there seemed to be a lot of ‘utensil sharing’ at the counters and the choice of hot food was poor.
I only wanted bacon, egg, beans and toast but that was a real struggle!
Food from the Truck was definitely not 5*!
2metre distancing was often ignored when queuing for drinks and leaving the theatre/shows.
In ‘normal’ times with more restaurants open
Reise (2 Nächte), 24. Dez.. 2020
Decent hotel could use a few changes
Overall the stay was pleasant, hotel was clean, food was decent. Kids park was new and nice! Could use more seating/comfort and drink options. Only one beer option, has beach access and some wildlife! For the price it was worth it.
Daniel, Familienurlaub (7 Nächte), 20. Dez.. 2020