Pan Pacific Hanoi

Nice hotel, but nothing exceptional. Hotel was empty (coronavirus) but no upgrade. Business lounge is poor, some customer are welcome at 17H some other have to wait up to 17H30. Regarding room and service everything is ok, but do not expect a nice commercial attention

Excellent !

My family (my brother and grandpa) went and stayed in the hotel for 4 nights and the room key didn’t work ever single time.. so my brother has to go down to the lobby and get his room key activated every time he left the room. The front desk is being kind and polite but the inconvenience that caused is not acceptable. Secondly the hot water was doing fine for the first night of their stay, but then the following nights the shower water went from hot to lukewarm to almost just body temperature.. this is not tolerable as the weather is cold out there and all they want is a relaxing shower. Again my brother reported to the front desk and they sent in maintenance team to fix it but still nothing solves. Last but not least, the hot water kettle the hotel provided got short circuited and jumped off a few times when my grandfather is trying to make hot water, and it’s so bad and the kettle finally quit and the room is full of smelly smoke. And the hotel people provided another kettle but the outlet already went off.... and it’s actually very terrifying to use the kettle in the room again . Anyways, this is a very disappointing experience. I’ve been looking for a reliable and good environment for my family to stay and all they get are dramas after dramas.

Very good , but pillow a bit soft .

excellent overall

Great stay at a great hotel

Overall was very nice. It’s just not walkable. Not much around the hotel

Moldy, moldy, moldy smelling! The room smelled of mold and my lungs were scratchy within a few minutes of entering. We tried three more rooms. The last was on a different floor but still had that smell, albeit much milder and less irritating. We checked out and went someplace else. If you are sensitive to mold or have asthma, this is not the place for you. Manager did try to resolve it and was very attentive but we decided not to stay.

Service was great, rooms were spacious, clean and comfortable!

Foods are well prepared with fresh airs inside the room but airflow from aircon is not good. The direction should be considered again. Warm welcome from hotel is good but reservation history is not well managed. I have to explain everything whenever I call to reception desk. Indoor swimming pool is too small. It is different from the picture on web site.