Receptionist were efficient and great, all issues were solved within minutes and nothing was impossible: changing shuttle reservations, booking a cruise or a cab, asking for extra amenities etc. The location is calm and pleasant and although there is only 1 bus service, it's easy to get to all attractions as the buses run frequently. Everything was clean, breakfast choices very broad. If I understood it correctly, there was only 1 thermal bath (children under 14 were not allowed to use it) and the other pools were just heated to different temperatures, which is totally fine. I can imagine that during the summer it's even better when the outdoor pool is in operation, because the hotel location makes even more difference by then.
The only weak point is the WiFi as it was quite slow in our room so that my daughter couldn't watch her YT videos without frustration.