2/10 Poor
Nov 24, 2024
Horrible experience
My stay was a nightmare. We turned the heater on and after 1 hour the heater started to sizzle then popped and it smelled like fire. I called the front desk and they said they would reach out to maintenance who would come in as needed. They left us in the room for 30 minutes with no heat and did not offer a room change until I requested it. Knowing that maintenance would not come in until the next morning. They also took their time assisting us and then moved us to a handicapped room that was cold and the shower head worked so bad that there was water all over the floor. This was the worst stay I ever experienced and I would be careful when booking to stay there.
Verified traveler
2-night trip
Verified Hotels.com guest review