8/10
As usual, our stay was great! This time however, the room itself didn't quite meet the expectations we've come to enjoy at this particular hotel. While it definitely was not terrible by any means, our room wasn't quite as clean as in past stays. There was a bit of dust on ceiling vents, a few small bits of paper as if vacuuming wasn't as thorough as usual, and a couple of small dirt spots/stains possibly even left after cleaning. Very minimal issues! Definitely NOT dirty! I'm really just giving this review to make you aware, not as a complaint. There outside area, hall ways, lobby & breakfast areas were all WONDERFUL, as usual. Coffe avaiable at all times & much appreciated. ALL staff we encountered were great. Customer service was also stellar, as usual. Check-in and checkout was very welcoming and we felt sincerely thanked upon departure. Customer service is HUGE for me and I also appreciate the well appointed kitchen items! We'll definitely continue to stay here! I do have a suggestion; ice water along with coffe & tea avaiable 24/7 in the lobby at no cost, would be a lovely addition. Thank you for another great stay! Despite the very minimal issues stated, we'll be back again! We're simply making you aware.
Vicky
Geschäftsreise (1 Nacht)