Malmaison Leeds

Quite ok actually. Been to better malmaisons. But still I liked it. And the price was ok. Girl at the reception exceptionally nice. Was disappointed at the breakfast. Not as much as the quality of food - though eggs Benedict California is really not a treat - as the politics of seating the guests: filling up one small room after the other. So a group of twelve noise men is seated next to three couples that would have prefered a decent breakfast - whilst the other two rooms were still empty.

Service in the bar area Saturday evening was extremely slow. This followed on at breakfast the next day... the staff seemed unable to keep up with the basics, replenishing stock, taking orders for cooked food... not really sure why as there seemed to be staff around but little organisation.. On the plus side room was clean bed comfortable but for the price overall disappointing!

Reception staff were very friendly

One of the two rooms was unbearably noisy. That side of the hotel is over pubs etc: the hotel must know the problem so why give out that room especially to elderly people? No sleep at all. Anyone thinking of staying here should insist on a guarantee it is on the quiet side. But frankly I would choose another hotel: this is the worst hotel in the Malmaison chain I have stayed in. Tired and noisy public spaces: no more than adequate evening meal although breakfast better. Only the charming staff at reception redeem the place.

Superb staff were very friendly and helpful, lovely room and nice bar area