We stayed after a Birthday shopping trip
for my Daughter. I have mentioned that in my booking and was over the moon to see that there was a banner,card and vouchers for 2 drinks to celebrate. The room was clean and sanitised but remained cosy and comfortable. Cant wait to stay again. Thank you and well done :-)
Wendy, Familienurlaub (1 Nacht), 3. Sep.. 2020
Way to warm!
The hotel was clean.We had an executive room with air con,that didn’t work and the window didn’t open.Way to warm,we changed rooms had a discount but the room was still way to warm and hardly slept!
Mark, Reise (1 Nacht), 28. Aug.. 2020
Staff all nice and helpful, but general cleanliness is poor. Covid is now just an excuse for some to cut corners.
Perfectly fine if you want a central hotel that's OK.
Familienurlaub (2 Nächte), 25. Aug.. 2020
Very unhelpful staff, I’d made a last minute booking as my plans had changed. When I arrived at the hotel, I was told that the hotel was full, even though I had a confirmation and had already been charged for the night. The receptionist took no ownership and did not try to help, instead he told me that I have to contact Expedia to sort it out. The hotel did not offer to contact Expedia or to help me resolve the issue in any way, instead I was left sitting in the lobby until after midnight before Expedia moved my booking to a different hotel. I then had to walk to that hotel and no compensation was offered by either the hotel or Expedia. Very poor customer service on both sides.
Jonas, Romantikurlaub (1 Nacht), 22. Aug.. 2020
Room OK but no tea/coffee facilities due to Covid-19 concerns.
Room safe malfunctioned.
Gutted that paid full price pre-lockdown yet facilities under lockdown significantly less than paid for. A breakfast bag does not equate to a buffet
Though no fault of hotel, no refund from Expedia for difference in hotel costs/facilities at time of booking and those at time of fulfilment.
Familienurlaub (1 Nacht), 22. Aug.. 2020
1st wedding anniversary, left disappointed
Beds are extremely hard so didnt sleep much, then to be woken by the cleaner entering the room at 9am.
Air conditioning wasnt working in the room so was given a fan that didnt do anything.
No remote control in the room, asked reception for one and was made to feel like we had stolen the remote control.
Breakfast was a take away continental style, this was not advertised on booking as we would never have ordered and paid for them.
Booked this for our 1st wedding anniversary and was extremely disappointed.
rebekah, Reise (1 Nacht), 17. Aug.. 2020
I have stayed at this hotel in the past, but sadly it is looking tired and the mattress on the bed was well past it's best.
Romantikurlaub (1 Nacht), 15. März. 2020
Booked a double and got a twin, no other rooms made up so beds put together, not at all romantic. The breakfast was good but the room had some wear and tear
AMELIA, Reise (1 Nacht), 10. März. 2020
Great location, excellent value breakfast.
Great location, staff very friendly and helpful. We asked to check in earlier and they said couldn't guarantee, but our room was ready when we arrived. Breakfast was fantastic value at £7.50. Hot buffet, pastries, fresh fruit....excellent. Lovely bar area open late, so nice to have a nightcap. Will definitely be back.
Douglas, Reise (1 Nacht), 7. März. 2020
Staff so pleasant would say there again good location
Urlaub mit Freunden (2 Nächte), 6. März. 2020