2/10 – Mangelhaft
18. März 2025
So unclean!
This was not my first time there. I decided to stay there again since previous experiences were excellent. First, we had to wait almost 10 min. for someone to attend the front desk to do the check-in. Then, there was a strong smoke smell. The bathroom was filthy. It had urine stains next to the W.C. I called the front desk and a guy came to the room to spray the room to remove the smoke smell and when he went into the bathroom he tried to convince me it was not urine but “water”. He said the water there had that yellow color. He wiped it with a wet piece of toilet paper and said it was all clean now. I asked him to have the bathroom clean and disinfected and he kept saying wiping it with water was enough. He said he could have the bathroom cleaned the next day, but since it was already night there was no one to clean and there was no other room to fit my family. He left and said there was nothing left to do and I could leave the hotel if I wanted. I had to go to the front desk to ask the MOD to clean and disinfect the bathroom, he said he couldn’t leave the front desk but I told him I had to wait before because he was not there, so he could take 5 more minutes to disinfect the bathroom. At the end he did ‘cause I kept insisting. Next day the whole hotel was dirty again, all floors stained, the pool area was nasty too.
I won’t be back definitely.
Mariana
Mariana, Familienurlaub (1 Nacht)
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