4/10 – Ziemlich gut
4. Aug. 2017
English hospitality&poor management in old stones.
We feel so sorry to see such a beautiful place suffering of poor hotel management:
We were two couples there for the opera in Glyndebourne.
At arrival we were told we have booked 3 rooms which was not correct for we were just two couples.
The rooms were nice, not exceedingly, with balcony overlooking the large wonderful area on the lawn. But the plumbers had done a miserable job: the sink and the bath tubes in both rooms were clogged and only after reclamation at reception were they fixed - true with immediate response - but cleaning maids should have noticed the problems before and the same applies for the loose toilet lid.
The hotel is suffering of chronic luck of service staff so we had really to go and look after service people to serve us tea in the sitting area or the drinks in the bar after diner. The service at diner and breakfast however was OK. The quality and variety of food offered for diner and breakfast were also OK. Despite the obvious understaffed team we found the people very helpful and responsive to our wishes and problems (umbrellas lent for the opera). We found that such a beautiful place with long history could become a real pearl for that area with a proper management.
Luca
Luca, Aufenthalt von 3 Nächten
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