Springhill Suites by Marriott Williamsburg

A quick overnight to have dinner with friends on the way to another city. Check-in was quick and efficient and staff were helpful and courteous.

I had a bad stay at this hotel because of bed bugs that attacked my arm. In response to my complaint, the hotel moved me to another room per my request. However, I should have received a comp on my room, but never did. I believe it was poor business judgment on their part. I’ll never stay at this hotel again.

front desk staff was amazing, especially the night we checked in. very friendly and responsive! much appreciated after a long drive.

great especially grandson liked it

The overall experience was great my only issue was the extra hold put on my debit card. I didn’t appreciate that afte I paid $134 and change that and additional $50 hold would be added to my card for inncidentals. So my entire charge to my card was $180. That extra charge to my account overdrafted my account by $25. I spoke with the front desk and they told me that I will be reimbursed for the extra hold for inncedentals but I won’t get back the overdraft fee that it cost me and I would have to take that up with your website. I do plan to call customer service because I am very disgusted by this situation.