Delta Hotels by Marriott Toronto East

Worse hotel ever . No air condition work . Come to room 1005 no air condition work . No remote control for the Tv ,!i called front desk then I have to wait for 28 minutes. Then I called again , front desk forgot . Then I have to wait for 29 minutes to fix the air condition .then we have to change to room 1002 . No sorry no apologize

The room was dusty and looked like it was not cleaned for weeks. The bathroom was also not cleaned. Very disappointing.

well I booked on your site from Toronto, for a Toronto destination, thought it was quoted in Canadian currency, to my surprise it was US. That was a surprise I didn't like. Second, my girlfriend got bitten a few times on her hand, she left after first night, hotel only changed room, next day after checking my credit card, they also charged my credit card for the two nights. They called saying they will reverse charges Overall Poor experience

Check in staff was very nice but other staff was rude

This is a very tired hotel in desperate need of a heavy duty renovation. The double beds are too small and hard for two people to sleep in so we had to upgrade to a king suite. My 16 yr old son was forced to sleep on the pull out couch as we now had only one bed in the suite. He didn’t sleep at all that night as the metal support of the frame could be felt through the lumpy, thin mattress. The next day, I asked for for a cot to be brought to our suite as I couldn’t subject my son to another night on the couch. Although the first inclination was to bill me for the cot, cooler heads prevailed and they realized the cot was needed as the pullout couch provided was sub-par. When we tried the cot that night, the springs also could be felt through the old mattress and so we put it on the floor for the remaining 2 nights we were there. My husband slept on the floor and my son in the King sized bed with me as we were there from Vancouver for a sporting event for my son. The cleaning staff were embarrassed in the morning when they can in the tidy up and saw the mattress on the floor. They did acknowledge that the hotel was old and in need of an upgrade. I would not stay at the hotel again until a lot of money was put into it. The staff are helpful and friendly and go out of their way to help make the best of the stay. This is not the quality of room, beds or hotel I would expect of a Delta hotel and I was very disappointed.

The bed was extremely warm. Much needed upgrade on their mattresses

The swimming pool and the air temperature in the pool area was lower than usual - a bit too cool

A room wasn't available when we checked in so the receptionist Rhonda gave us free parking for the three nights we stayed.

They service was amazing and we were a loud to bring food in to eat.

It was wonderful and a staff was very attentive and well professionals