Comfortable and clean
With the COVID-19 pandemic waning and with my fully-vaccinated status, I am just starting to travel again. The room was very clean and comfortable. I like the modern look with very few fabric-covered surfaces (e.g., no carpet). The bed was cozy and the black-out shade did the job. I only felt uncomfortable in the lobby where almost no one was wearing a mask; I prefer they still be worn in public areas. Overall, I would recommend this motel.
Reise (1 Nacht), 19. Mai. 2021
We were pleasantly surprised by how nice this new hotel was!! From the minute we walked in the staff was so friendly and helpful. We had such a clean room and it was very comfortable. Definitely would recommend staying at a Tru by Hilton. I know we will stay again. Great hotel!
Pamela, Familienurlaub (3 Nächte), 23. Apr.. 2021
Room was very nice but floor very dirty looked like hadn’t been vacuumed at all! Noisy person above us woke us at 3 and 7 am
Karen, Familienurlaub (1 Nacht), 19. Apr.. 2021
Nice, small room
The hotel was very nice although the room was small. The only negatives were no real closet or dresser and the soap/shampoo dispensers were difficult to squeeze with arthritis in my hands.
Susan, Familienurlaub (2 Nächte), 15. Apr.. 2021
Great Staff but Design Quality & Fittings FAILURE
Daniel, the front desk staff person was amazing. We arrived late & he straightened out our reservation as we checked us in. The perfect recommendations for finding a bottle of wine & for a delicious breakfast at the Magpie Cafe were also on point.
The facility itself was mediocre in quality & specifically design & in one case, gross. (The lobby bathrooms were clogged & out of order) The poorly designed seating arrangements in the lobby had a billiards table sitting dead center in the middle of the lounge area in front of the TV so one couldn’t see or hear the TV if someone was playing pool.
There wasn’t a single coffee table to be found so using a laptop while drinking coffee meaning putting your cup on the sofa. And the layout of the space was just strange. Being young doesn’t mean stupid or lacking appreciation for quality.
The morning complimentary breakfast was cellophane wrapped junk, nothing healthy or organic. The coffee was like water.
The cheap quality fittings & furnishings in our room were made tackier by the poor choice of colors, which seemed to be an unsuccessful poor attempt at RETRO. And the floors were cold.
Theresa, Urlaub mit Freunden (1 Nacht), 14. Apr.. 2021
Not Hilton quality
Really great service by Natalie when we came in. But we were truly disappointed in the quality of the hotel based on our first impression. Everything seemed to be cheaply made (shower door handle was falling off, bedspread was cheap, beds were uncomfortable, phone was hard to operate, soap dispensers were difficult to squeeze). Prepackaged breakfast was disappointing too. Just not what we expected from a Hilton. We had several options to choose from and were pretty disappointed.
John, Reise (1 Nacht), 13. Apr.. 2021
A Little Bit of a Bop Away from JMU Campus
We had a fine stay - the bed was very comfortable and the staff very friendly. Great coffee in the morning before our ventures out. Would definitely stay again and would try one in another area as well.
Susan, Familienurlaub (2 Nächte), 9. Apr.. 2021
Loved all the hooks for hanging stuff. Did not really care for the glass door shower. The shower head was too high up for me and I felt like water was trying to leak out the whole time I was showering.
Donna, Reise (2 Nächte), 3. Apr.. 2021
Great new hotel. Clean & comfortable. Only would suggest a coffee maker in room.
Sally, Reise (1 Nacht), 1. Apr.. 2021
The Way Hotels Were Meant To Be
Daniel at the front desk welcomed us and was super friendly. Enjoyed a couple of laughs about our long travel day. Hotel was super clean and Covid cautious. The breakfast excellent. Previous lesser value hotels we stayed in only smelled clean (deodorized) . We will definitely locate TRU Hotels on our next road trip.
JOSEPH, Reise (1 Nacht), 29. März. 2021