Best Western Plus Heritage Inn

The place was basically OK for our purpose: one night stop over on a long road trip. It was not convenient (i.e. walking) to any good restaurants which meant getting back in the car (ugh!). the TV is supplied by Direct TV (satellite) and the selection of channels was an enigma. Finally found what I wanted by pure accident. Breakfast was nice. The hotel layout was strange and spread out into separate buildings and parking was barely adequate due to some construction activity.

Okay hotel is in a dodgy part of hotel. Staff were rude and unhelpful. The vagrants soliciting money in the parking lot were friendly than the hotel staff.

I was disappointed in the fact that the young lady checking me in knew the elevator was down, she knew I was traveling alone with 2 children, and yet she still stuck me on the second floor of the building with the non-functioning elevator. I had to carry a heavy bag and a toddler up the stairs and she didn’t even think to send someone to offer help. She was nice, but clueless. She also said the elevator would be fixed by morning, it wasn’t. Then, we had a room by the parking lot so I heard the 2am motorcycle arrival and departure and all the other 2am arrivals. My kids and I had to be up at 4am! It didn’t help that the bed was super uncomfortable. I was a very tired mommy in the morning.

Anytime that your car window gets smashed, and the car broken into, it's not a good hotel stay. Nothing else can change that. Breakfast was solid, staff was friendly, room was ok, but the area is sketchy and the break-in confirmed that.

Overall my time there was nice. The asian lady at the counter was very sweet and I loved her happy attitude. The only real problem I had was after about an hour in the room, I saw a baby roach in the bathroom on the floor but no more after that. Aside from that everything else was clean and pretty nice.