Quality Inn & Suites Hanes Mall

It was absolutely horrible!

We had some troubles with check in because we had assumed that because Hotels.com said paid in full that we didn't need any further funds for the stay. However, the hotel required a $40 security deposit so we had a rough time checking in. However, staff was very nice and tried to make sure that they did what they could even offering a refund. We were able to pull the extra funds to pay the deposit and that ended that little bit of fiasco. This was not the fault of the hitel itself, but i wish Hotels.com was more clear when it comes to security deposits. Anyway, rest of the review below. The hotel room was very nice, king bed and couch, comfy and we slept fairly well while there. Be careful of the hot water as it does run scalding hot but if you want a pretty even temperature, stick to just before the blue starts on the handle temperature for the tub. Room was clean and well taken care of, but hard as they try you can definitely tell the hotel used to let smokers stay in the rooms, but hey, its tough to get that smoking smell out of rooms once theyve been used by smokers for so long so i give them credit for dojng their best. Breakfast was really good, they had waffle irons, grits, eggs, sausage, cereal, it was very nice to start our day each day with the lady who helped tale care of breakfast coming out and asking how everybody was and such. Check out was plain and simple as usual for hotels. Overall it was a very nice 3 night stay for our weekend in Winston-Salem.

Good

I got moved to two different rooms because the sheets were awful.... Major stains with a odor

The quality of the room matched the price. It is not fancy in any way, but it was very clean and the staff was friendly.

Convenient, comfortable and friendly staff. Would stay again if in the area.

Excellent service, clean, comfortable (if not a little worn) and great breakfast. The biggest downside was the size, the room and bathroom were small and cramped. The bathroom door wouldn't open all the way.

great stay...nice room for the price and location.

I have never been treated so rudely by a desk Clerk in my life. The hotel decided to have their parking lot sealed during our stay. Prior to booking I had explained how important it was to be able to park in front of room. With parking lot work, this was impossible. Now I have pneumonia from overtaxing my lungs which was what I was trying to avoid in the first place. The front desk told me I would just have to deal with it and he wasn’t discussing it anymore. We tried to change hotels and they would not refund the 3 days payment I had paid for the booking. We left after one day and we’re charged for 3. We were evacuating hurricane Dorian.

It was great my fiancée and I had not seen each other in 9 months. It was quiet close to eateries and the pool access right outside our room. It was excellent.