It was a horrifying experience. We had a 2 night reservation but because we had to use a different credit card to check in after 11pm, we were refused rooms. Their policy says they can take no cash or credit card after 11. We offered to leave cash until morning but they left us in the parking lot to fend for ourselves. They had our rooms, so they said, but refused to help us. Thank goodness LaQuinta up the street had a front desk, with staff who could take a credit card after 11 and a room.
They refused to let us keep the second night of our reservation and canceled our entire reservation leaving us without a place to stay so we cancelled an additional 3rd night.
To make things worse, we were staying there with friends who also had a 2 night and were allowed to stay the first night, but they were refused their second night with no warning and again left in the parking lot in the dark.
This hotel’s treatment of patrons is criminal and if this is who is allowed to use Hotel.com to advertise, we certainly will not be using this app again. It was a horrifying experience for 4 people in their 70’s to be left with prostitutes and drug dealers in the middle of the night alone. Never mind the filthy conditions, and rude, inconsiderate and hostile management. Disgusting!