Hyatt Place Kansas City/Overland Park/Metcalf - Overland Park

Nice and quiet. Just wish it had an indoor pool.

Nice hotel, fairly modern looking or recently renovated, but definitely an older building. The front desk staff was super nice and efficient. The room's air conditioning unit had 3 speeds but only 1 worked, so it was either loud or off. When it was off (to be able to hear the TV or sleep), there were critter scurrying sounds in the wall, so...yeah.

Request for different room due to rug stains throughout, water stained and warping wood and trims, porcelain was warn from bottom of shower floor walls marked and stained-I was provided a much cleaner room after my request to refund and move to another hotel. Staff was not professional attire and grooming was poor. I would NEVER stay here again. Morning staff was an improvement.

VERY OVER PRICED. OLD HOTEL TRYING TO PULL OFF A NEW FEEL.

door to the room was very difficult to open. the pool was not available even though i asked about it. it was unavailable because the water was not treated. that is a maintenance issue. i did not even get an apology.