The Westin Riverwalk, San Antonio

We absolutely loved it we t for a mini vacation/ birthday celebration that ended in a proposal. 10/10 recommended

Beautiful hotel and great location just over riverwalk

Always a great stay. Staff is super friendly, location is great and the property is really nice!!

We were here for our 50th Anniversary, and they were kind enough to upgrade us to river side!! Was great!!!

The valet service was great. Checking in was a bit stressful, & took longer than should have. I want the only one with issues at check in. The room was great, comfortable beds, excellent shower. Noisy bedding, I'd bring my own blankets next time. We could hear every single word the neighboring room said, not to mention what they were doing over & over. Not real pleased with that being we were on a family trip. We had to Leave the TV on quite loud from 6pm to 4am just to cover that. It's in a great area of the Riverwalk with easy access to walking, shopping, & dining. I'd stay again but be more prepared for a better stay, I'd definitely ask for a new room if I had neighbors like that again. For what we pay, getting some sleep & being able to enjoy family time would be good. I generally stay at a much cheaper hotel there & love it. I expected better of my experience here.

Upon arriving to the hotel the check in was horrible. The staff at the main desk no helpful at all. They gave me the impression they were tired and ready to go home, so they did no pay enough attention to us, check in was rushed. I was traveling with my dog, when ask for other available rooms the answer was very rude. “We only have 2 rooms for dogs” No a very nice answer. Then I got to my room, which was a corner room. I called back to operator to ask again for a different room, my room was on top of the pool. I said this is not similar to the pictures I saw online. The person on the phone reply, sorry but you book on the third party website those pictures we are not responsible. Terrible costumer service. If you can go to other hotel, avoid this one. Westin in Austin has better service.

The hotel was excellent, great location, rooms nice & comfortable. Greeting at check in desk was not so pleasant. I reserved four rooms, one room for two nights and when I was explaining this to her she seemed annoyed because I wanted to verify each one etc... or I don’t know but she could have been a little more pleasant. But other than that the stay was excellent.