The Westin Riverwalk, San Antonio

Great customer service. Fast response time to needs. Great location.

Front desk clerk Pat (female) was very rude on two occasions. Was charged for a river view but wasn’t given one, they said river rooms weren’t available either due to reno and glasss being frosted. Phone didn’t work , and charged charges that were not discussed prior too charging them. Overall hotel appearance was nice. But front desk staff and phone etiquette needs improvement.

If you are a traveler and/or have stayed in enough Hotels to know - For what we paid for a suite - it was very outdated, no upgraded items, definitely what is advertised on the websites it’s not as nice in person! Disappointed with the very old outdated suite and this hotel is in need of complete renovation! We should not have been charged what we were for this low level of quality! I do not feel it was represented honestly!

Very pleasant experience the staff was very friendly and made it even more enjoyable!

Great location. Comfortable, clean room, although somewhat under furnished. (only enough drawers for one person, no full length mirror). We had a King room over looking the river on the seventh floor and enjoyed our stay. Our room was quiet. My best tip is: If you're unfamiliar with the area, go out the backdoor to the riverwalk, its much easier to find restaurants, etc. along the riverwalk instead of going outside and walking through downtown. Fantastic bar with excellent service. We also enjoyed the Woodhouse Spa which was cozy and comfortable. Downside: Even on the seventh floor, almost all the way to the end, we were still peppered with pizza delivery fliers that were being pushed under our door while we were there. We counted no less than four separate times over a three night trip. We asked the front desk and were told that people sneak in to drop fliers. One might expect a better security . . .