The Westin Riverwalk, San Antonio

The damn room had dirty socks and napkins left in the room and the front seat girls were too busy talking about how they booked the customers room wrongly and just laughed about it Takes for ever for valet parking to bring your vehicle I was better off parking across the street and paying my own fee I could of gotten my vehicle a lot faster

The hotel appeared extremely dated, upon check in limited staff was available at the desk, ad wait time to check in was long. The rooms were in need of updates and the hotel seemed more focus on making exterior upgrades to their facade. Thus, with my riverview side room, I was quickly blocked with scaffolding and without warning was woken early in the morning with loud sounds of construction and banging. This continued until past 7pm at night ! Further, one the one day I was able to attempt to sleep in, with a do not disturb sign hanging on my door, housekeeping was persistently knocking at my door. An overall extremely frustrating and disappointing stay.

Hotel room very comfortable with a lot of detail to comfort of guests. The service however was horrific. Loud noises from the A/C, no room to switch me to, and rudeness. Definitely the worst service at a hotel I've ever had

Best hotel for the money in downtown SA

Pillows were several years old and not comfortable, I wouldn’t advertise a “mini bar” if it is just a mini fridge. Bathroom/bathtubs small. Workout & pool area closed!!???? What did I spend almost $400 for one night for? I’d love a refund/coupon for the crappy hotel stay we experienced.